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Client Personalities

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Created on Tuesday, 06 October 2009 20:00

Written by Gina Geick

Do you have some real characters among your clients? We sure do.

We've got the demanding sort (hey Dan!), the mildly neurotic (luv ya, Lori - and those are YOUR words), and of course the forever apologetic type (It's ok Stan, really - we'll go over your email setting one more time)...

I'm really not sure how other people or companies handle the customer relations part but in our case here, most of our clients can almost pass as extended family or frinds. Sounds corny, but it's true. Many of them have been with us for a number of years, some from the very beginning in 2000.

We know about their kids, their spouses, their professional relationships, and their health. And, speaking for myself, I know which operating systems my clients are using and which printer stopped working - AGAIN. We talk about offline marketing, media relations, and a host of other subjects. In turn, my clients know all about which teenage offspring is causing me grief and which one of my horses refused to get on the trailer last weekend.

I guess my point would be, that no matter how difficult to handle a client demand or attitude may be at the time it comes through the phone line or drops into my Inbox - I wouldn't change a thing. Not only do their quirks give me the occasional chuckle, make for interesting and sometimes challenging days, but these clients have stuck with me through some rough times. They've been incredibly patient during my months of recovery from a riding accident a few years back, while moving the office TWICE in 10 years, and they have essentially BUILT my business by word of mouth.

I have an awesome bunch of clients and I'm grateful for every one of them.